Shipping policy
Shipping & Delivery Policy
1. Order Processing
At Velloriso, orders are processed after payment confirmation.
Order processing may include:
- Order verification;
- Product preparation;
- Quality inspection;
- Packaging and shipment preparation.
Most orders are processed within 1–3 business days after payment has been successfully confirmed.
Please note that processing time is separate from shipping time.
Orders placed during weekends, public holidays, promotional periods, or periods of unusually high order volume may require additional processing time.
2. Estimated Shipping Time
Shipping time refers to the estimated period between your order leaving our fulfillment facility and arriving at your delivery address.
Estimated delivery time is generally calculated as:
Processing Time + Shipping Time
After the 1–3 business day processing period, estimated standard shipping times are generally:
United States:
7–15 business days
Other International Destinations:
10–25 business days
These timeframes are estimates only and do not constitute guaranteed delivery dates.
Actual delivery times may vary depending on your destination, customs clearance, local carrier operations, public holidays, weather conditions, peak shopping periods, or other circumstances outside our reasonable control.
3. International Shipping
Velloriso may ship to various international destinations depending on the shipping options available at checkout.
Available shipping destinations and methods may vary by product and delivery location.
For international orders, delivery may be affected by:
- Customs processing;
- Import procedures;
- Local postal or courier services;
- Public holidays;
- Local regulations;
- Other circumstances outside our reasonable control.
Please ensure that the products you order can legally be imported into your destination country or region.
4. Shipping Fees
Shipping fees, where applicable, are calculated based on factors such as:
- Destination;
- Order size or quantity;
- Available shipping method.
Unless otherwise stated as part of a promotion, shipping fees are the customer's responsibility.
Any applicable shipping charges will be displayed during checkout before you complete your purchase.
From time to time, Velloriso may offer free or discounted shipping promotions. Any applicable conditions will be stated as part of the relevant promotional offer.
5. Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, VAT, handling fees, or other charges imposed by the destination country or local authorities.
Unless otherwise stated at checkout, such charges are not included in the product price or shipping fee and may be the responsibility of the recipient.
Velloriso does not control charges imposed by customs authorities and cannot predict the amount that may be charged.
We recommend checking the applicable import requirements in your country or region before placing an international order.
6. Order Tracking
Once your order has shipped, we will send a shipping confirmation email containing available tracking information.
Please allow some time for the carrier's tracking system to update after shipment.
You may track your shipment using the tracking information provided in your shipping confirmation email or through:
17TRACK:
https://www.17track.net/en
If tracking information does not update immediately, please allow additional time for the carrier to scan and update the shipment.
7. Split Shipments
In some cases, products in the same order may be fulfilled from different locations or prepared separately.
As a result, your order may be shipped in more than one package.
If your order is divided into multiple shipments:
- Packages may have different tracking numbers;
- Packages may arrive on different dates;
- You will not be charged twice for products already included in your original order.
If you receive only part of your order, please check your shipping confirmation and tracking information before contacting customer support, as the remaining items may still be in transit.
8. Shipping Delays
Estimated delivery times are not guaranteed.
Shipping delays may occur due to circumstances such as:
- Customs clearance;
- Carrier disruptions;
- Severe weather;
- Public holidays;
- Peak shopping periods;
- High order volumes;
- Transportation disruptions;
- Incorrect or incomplete delivery information;
- Other circumstances outside our reasonable control.
Velloriso will make reasonable efforts to assist customers when a shipment experiences an unusual delay.
If your tracking information has not updated for an extended period, please contact us at:
and include your order number.
9. Damaged Packages
If your order arrives damaged, please contact us within 7 days of delivery at:
Please provide:
- Your order number;
- A description of the issue;
- Clear photos of the damaged product;
- Photos of the outer packaging;
- Photos of the shipping label, where applicable.
Please keep the damaged product and original packaging while your request is being reviewed.
We will review the information provided and offer an appropriate resolution in accordance with our Refund & Return Policy.
10. Missing or Incorrect Items
If your package arrives with a missing or incorrect product, please contact us within 7 days of delivery.
Email:
Please provide:
- Your order number;
- Details of the missing or incorrect product;
- Photos of the products received;
- Photos of the package and shipping label, where applicable.
Our customer support team will review your request and provide an appropriate resolution.
11. Lost Packages
If your tracking information indicates an unusual delay or you believe your package may have been lost in transit, please contact us at:
Please include your order number and available tracking information.
We may need to contact the shipping carrier or logistics provider to investigate the shipment before determining the appropriate resolution.
If a shipment is confirmed as lost in transit, we will provide an appropriate resolution based on the circumstances.
12. Incorrect or Incomplete Shipping Address
Customers are responsible for providing complete and accurate shipping information during checkout.
Please carefully review your:
- Recipient name;
- Street address;
- Apartment, suite, or unit number, where applicable;
- City;
- State or province;
- Postal code;
- Country;
- Contact information.
Velloriso is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.
If a package is returned to us because of an incorrect or incomplete address, additional shipping charges may apply if reshipment is requested.
13. Order Changes
If you need to request a change to your order, please contact us at:
as soon as possible after placing your order.
Where applicable, please specify the information you wish to change, such as:
- Product;
- Shade or variant;
- Quantity;
- Shipping address.
We will make reasonable efforts to accommodate your request before processing begins.
However, once an order has entered processing, packing, or shipment preparation, we cannot guarantee that changes can be made.
For cancellation requests, please refer to the cancellation terms below.
14. Order Cancellation
You may request cancellation within 12 hours of placing your order by contacting:
Please include your order number in your cancellation request.
We will make reasonable efforts to accommodate your request. However, cancellation cannot be guaranteed once your order has entered processing, packing, preparation, or shipment.
Once an order has shipped, it cannot be cancelled.
If you have already received your order and wish to return an eligible product, please follow our Refund & Return Policy.
15. Returns & Refunds
Eligible return requests may be submitted within 30 days of receiving your order, subject to the requirements of our Refund & Return Policy.
Because Velloriso sells cosmetic and beauty products, products returned for personal reasons generally must be:
- Unused and unopened;
- In their original condition;
- In their original packaging;
- With hygiene or protective seals intact, where applicable.
For hygiene and safety reasons, opened or used cosmetic products may not be eligible for return unless they are damaged, defective, incorrect, or otherwise eligible under applicable law.
Customers are generally responsible for return shipping costs unless the return results from a damaged, defective, or incorrect product or another verified error on our part.
For complete information, please review our Refund & Return Policy.
16. Return Address
Do not send products back without first contacting Velloriso and receiving return authorization.
To request a return, contact:
If your return is approved, our customer support team will provide the applicable return instructions and return address.
Our registered business address is not automatically our designated return processing location.
Unauthorized returns or products sent to an address other than the address specified in your return instructions may not be accepted or processed.
17. Promotional Shipping Offers
From time to time, Velloriso may offer free shipping, discounted shipping, or other shipping-related promotions.
Eligibility requirements, duration, applicable destinations, minimum order values, or other conditions will be displayed with the relevant promotional offer.
Promotional shipping offers may be changed or discontinued in accordance with their stated terms.
18. Contact Us
If you have questions about shipping, tracking, delivery, or your order, please contact us:
Brand: Velloriso
Email:
support@Velloriso.com
Operated by:
Chongqing Daoheli Cultural Creativity Co., Ltd.
Registered Business Address:
Unit 5-13, Building 1, Unit 1, No. 12 Building, Qixia Road, Jinshan Street, Liangjiang New Area, Chongqing, China
Please note: The registered business address above is provided for business identification purposes and should not be used as a return address unless our customer support team specifically instructs you to do so.
For returns, refunds, damaged products, or incorrect items, please review our Refund & Return Policy.
For answers to common questions about ordering, payment, shipping, and our products, please review our FAQs.